SHOPPING & PRIVACY POLICY

SHOPPING & PRIVACY POLICY


PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shop@thesenseofdoubt.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

For more information read our cookie policy

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact shop@thesenseofdoubt.com

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REFUNDS, EXCHANGES, REPLACEMENTS

My policy lasts 14 days. If 14 days have gone by since you've received your item, unfortunately I can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I require a receipt or proof of purchase.

As the print(s) is/are under your responsibility until it reaches me, it is recommended that the parcel is sent using a tracked delivery service that insures you for the value of your goods. The return cost of the item to me is your responsibility.

Please send your return to this address:

Alejandro De Luna
Max-Planck-Straße 11, 04105 Leipzig, Germany

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. If everything is in order, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Delays and untracked orders

Please note that if you place your order with the untracked shipping method, I will not be able to provide a tracking number. The Sense of Doubt takes no responsibility for any lost parcels. The Sense of Doubt relies on DHL and Royal Mail to fulfill orders and sometimes there are delivery delays that are out of my reach, therefore The Sense of Doubt cannot guarantee an exact delivery date.

If your order takes over 10 business days to arrive (or over the maximum estimated delivery time) after being dispatched please email me at alejandro@thesenseofdoubt.com. Any returns, refunds or exchanges for lost items are completely up to the discretion of The Sense of Doubt. I strongly recommend the use the Tracked Shipping service for ease of mind. 

Exchanges (if applicable)

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at shop@thesenseofdoubt.com

You will be responsible for paying for your own shipping costs for returning your item or if you wish a replacement print when the address provided is not correct. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the case that the courier cannot deliver the print(s) to the provided address because the receiver was absent or an incorrect address was provided by the recipient, it is the reponsibility of the recipient to pick up the print from their local post shop or to get in touch at shop@thesenseofdoubt.com within 30 days after placing the order to ask about the whereabouts of the print. In case the print is returned to me because it was not picked up by the recipient on time, the recipient is entitled to a replacement but it is the responsibiity of the recipient to pay for the additional P&P (£10).  

PRINTS

PLEASE NOTE THAT THE FRAME IS JUST FOR DISPLAY PURPOSES AND IS NOT INCLUDED. ALL THE PRINTS ARE SOLD UNFRAMED

MORE QUESTIONS?